That's the thing about customer services. They assumed that customers know they moved and go all, "ohhh, ahhh" when you headed to their counters and they joyfully announce that the new servicing is somewhere else.
As a sick patient, I went to P.S. just 2 get my 100 dollars worthed mp3 serviced. I headed up with high hopes and came out of it with a foul mood. Their services are so bad that i felt like writing 100 pieces of feedback forms to complain about them. I went over to the counter and asked, "Do you service mp3s here?" (I find it weird that there isn't any buttons that states mp3 to be serviced.) The man went..
"You never read the notice when you press the button meh? It states that mp3s etc are no longer serviced here and to be service at Toh Guan road."
I felt like slamming my sunglasses on the table and show him my sore eyes to get him infected with it too.
naturally, the kind-hearted me (right.) smiled and thanked him. the moment i turned, my face immediately turned into a scrowl. He expect me to read that torn piece of black and white paper with no creativity at all?! He thinks I'm like him, stopping at every piece of paper and read is it?
That isn't the end of my nightmare. My nightmare had yet 2 come.
We went all the way to the customer service at Toh Guan Road and waited for another 15 mins for our turn. At last, I got my turn at Counter 5. The moment i saw the woman sitting behind the counter.. I thought to myself..
"This is not going to be easy."
I told myself not to judge her by her looks like i always do. (And 99%, I'm right.) She looks like those who eat-snake and still want good pay. A bloody good gossiper and talks like a machine gun. No doubt, the volume of her voice. Before that she was servicing a man, she was sweet and all until she serviced me. Her smile with immediate effect drooped down.
Her: What is the problem?
Me: I have problem transferring songs over to my mp3. Do you think you can help me take a look at it?
Her: Ok. Hold on.
=Gone for 10 mins=
Her: Oh, I think you transferred the songs wrongly from your computer to your mp3. blah blah blah blah blah blah blah
Me: Oh ok. The warranty does not cover batteries right?
Her: Ya.
Me: Can i purchase battery from here?
Her: Sure. I ask the price for you (without looking up at all)
=Gone for 5 mins=
Her: $50 plus for battery.
Me: okay, i'll purchase it then.
Her: you have to go press the third button and wait for your turn at the next counter.
=Waited for 5 mins=
At Counter 2...
Me: i want to purchase battery
Her: Huh? We dont sell batteries here.
Me: But my battery isn't working anymore
Her: The battery inside is normal watch batteries
Brain started functioning in high frequency
Thinking: Watch battery? Watch battery can charge meh?!
Me: Huh?
Her: You can bring in for service and we help you change for free if you are covered under warranty. if you do it yourself, your warranty would be void.
Me: So what do i do now?
Her: you have to go back to the previous counter.
Me: Huh?! I have to wait for my turn again?
Her: Oh, no need. I ask the counter 5 lady to service you after the current one.
Me: okay.
=Waited=
=waited=
=waited=
=waited=
It's weird though. Both counters pressed the buttons that service other products other than mine. Funny how they avoided servicing me.
I waited for a total of 2 hours. you know what can i do with 2 hours?
I could have eaten sushi, Go IMM shop for 45 mins and head back there.
I was cursing and swearing at the seat.
=5pm=
Counter 5 and counter 4 disappeared from counters.
=5.05pm=
Counter 5 lady came back and her eyes bulged out.
"Eh? You still here?!"
Whoa. mediacorp wasted a talent right there and then.
Me: "She (pointed at counter 2) asked me to wait for you"
Her: Aiyoh! Come here come here. We are closing soon already. You waited very long already? (Funny hw her attitude changed drastically)
Me: (irritated) erm... actually.. very long
Her: oh, i bring the mp3 to service for you ok.
=gone for 10 mins=
heard her chatting with her collegue about how free she is.
Her: i've good news for you. we can service you for free but you'll have to collect 1-2 weeks later.
was i supposed to cheer? She didn't even apologise.
Her: Si san ba (die three eight, translate to chinese), she never tell me you were waiting for me. (she mumbled to herself)
Her: How come you never tell me? (she directed towards counter2)
Counter 2: I thought you know mah!
wah.. was i supposed to smile and say, "it's alright?"
What the hell. No thanks, no sorry, no nothing.
The worse is that she exclaimed and complained about her manager in front of me.
"Manager so free. Ask her to go kio rubbish. ha ha ha ha."
funny meh? If i were the manager, i'd make sure i fire here and that she dun work in this industry anymore. grrrr..
Freaking angry. I hope the manager come across this post which is impossible. But i'd still blog it out anyway. She is like so darn free can. Walk and chat awhile with collegues then smile sweetly at men whom she service and scrowl at ladies. what the hell.
Tiko hmm. (Auntie version of tiko pek)
I'd never buy Samsung product anymore. Now, i feel like filling in 200 customer feedback form on HER!
I seriously hope she would get the role of "bai gu jing" on TV. She deserve it.
"And this marks THE END of the entry."
10:11 PM
10:11 PM
Living a life full of life. That's all about me that you should know.